Talk to our team about your mobility tools
Questions about a foam roller, resistance bands order, or which peanut massage ball suits your routine? Our Bristol-based support team is ready to help you find the right equipment for your muscle recovery, flexibility, and mobility goals.
Phone Support
For direct inquiries about product orders, shipping, or which muscle massage roller density is right for your routine, call us during our standard business hours.
Email Support
Prefer to write? Send a message to our support inbox and we aim to respond within one business day. Whether you are asking about myofascial release tools, stretching equipment, or the differences between our yoga mat and pilate mat options, we are happy to help.
Find us in Clifton
Our headquarters are located at 12 Flex Lane, Clifton, Bristol, BS8 1QE, United Kingdom. While we primarily operate as an online store for fitness bands, knee support sleeves, back support cushions, and other gentle fitness equipment, this location serves as the heart of our operations and product development.
When we are available
Our team is available to assist you during standard UK business hours. If you have a question about which knee brace for sports is right for your activity level or how to use mobility tools for seniors safely, reach out during the times listed here.
We observe all UK bank holidays and post any temporary changes to our operating hours on this page.
Have a question about an existing order?
If you are contacting us about a current order, please include your order number in the subject line of your email or have it ready when you call. This helps us locate your information quickly and speeds up any questions about shipping or delivery.
We work with reliable UK couriers to ensure your foam roller, resistance bands, or back stretching equipment arrives safely and on time. If anything is delayed or damaged in transit, let us know and we will help sort it out.
What to have ready
- Your order number from the confirmation email
- The email address used at checkout
- Details of the item or items in your query
- A photo if your item arrived damaged
Not sure which tool is right for you?
Unsure which foam roller density suits your routine, or whether a peanut massage ball is better than standard massage balls for your back? Our team knows our entire range and can offer guidance based on your fitness level and goals.
We cannot provide professional physical assessments, but we can explain the practical differences between our tools — from the grip texture of our resistance bands to the firmness of our muscle massage rollers — so you can make an informed purchase. We want you to be satisfied with the equipment you choose.
For more on how to use specific items, our Mobility Guide covers foam rolling exercises, stretching for beginners, safe exercises for knees, and a full body stretching routine you can follow at home.
Bulk orders and studio partnerships
We welcome inquiries from gym owners, yoga studios, and fitness instructors across the UK. If you are interested in purchasing VitalForm equipment in bulk — whether yoga mats, pilate mats, or lower back relief tools — contact our sales department via email.
We offer competitive rates for volume orders and are happy to discuss how our tools can support your clients' post-workout recovery and flexibility needs.
More ways we can help
While you are here, you can also browse our full range of mobility and recovery equipment, check our frequently asked questions, or review our returns process.
MFR and Recovery Tools
Browse foam rollers, massage balls, and muscle recovery equipment.
Frequently Asked Questions
Answers to common questions about orders, products, and usage.
Return Policy Info
Read our returns process, timeframes, and conditions.
Mobility Guide
Stretching routines and foam rolling exercises for all levels.
Still have a question?
Whether you need help choosing the right knee support sleeve, comparing our back support cushion options, or tracking down a delivery, the VitalForm team is ready to assist. Reach out and we will get back to you within one business day.