Terms of Service

Use of the Site

By using this Site, you represent that you are at least the age of majority in your state or province of residence. You agree not to use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction.

When you browse our catalogue of foam rollers, peanut massage balls, resistance bands, knee support sleeves, and other mobility tools, you are responsible for following the usage guidance provided with each product. Our stretching equipment and gentle fitness equipment are intended for personal mobility and post-workout recovery routines; they are not a substitute for professional advice where specific concerns exist.

A breach or violation of any of the Terms will result in an immediate termination of your Services. We may also restrict or suspend access where we believe conduct causes risk to the proper operation of the Site or to other customers.

Product Information and Accuracy

We attempt to be as accurate as possible in the description of our products. However, we do not warrant that product descriptions or other content of this Site are accurate, complete, reliable, current, or error-free.

Dimensions, materials, and colour finishes for items such as yoga mats, pilates mats, and back support cushions may vary slightly from the photographs shown. Where a product includes guidance on foam rolling exercises or a body stretching routine, that material is provided for general information and as a starting point for building your own practice.

The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, or more timely sources of information.

Pricing and Modifications

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

Pricing for muscle massage rollers, myofascial release tools, and other items in our range reflects factors such as material grade, manufacturing origin, and current stock availability. Promotional pricing, where offered, applies only for the period stated on the relevant product page and cannot be applied retroactively to completed orders.

We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

Orders and Billing

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

If you purchase a knee brace for sports, fitness bands, or any other item from our catalogue, please verify your shipping address and contact details before submitting payment. Incorrect or incomplete information may delay dispatch or result in the order being returned to us.

For orders containing lower back relief tools or mobility tools for seniors, please confirm that the selected product is suitable for the intended user. Where a product includes specific usage instructions or safe exercises for knees, review those details before completing your purchase.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

Limitation of Liability

In no case shall VitalForm, our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

Our products — including foam rollers, massage balls, resistance bands, and back support cushions — are intended for general fitness and mobility use by healthy adults. If you have specific concerns about joint mobility equipment, stretching for a stiff back, or how to release muscle knots safely, consult a qualified physical practitioner before beginning any new routine.

You are responsible for assessing the suitability of each product for your individual circumstances and for using all items in accordance with the instructions provided.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

Questions about the Terms of Service should be sent to us at [email protected]. You can also reach our team during UK business hours, Monday to Friday from 9:00 to 18:00.